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Bono Policy

Specific Conditions “Session Vouchers”:

OBJECT AND SCOPE: Within customer loyalty campaigns, Fisio Qsana S.L.P (hereinafter “Fisio Qsana”) offers its customers the option to purchase SESSION VOUCHERS, allowing customers to benefit from a reduction in the unit price of each physiotherapy session. This campaign is subject to the specific conditions outlined in this document (hereinafter the “Specific Conditions”). The customer’s adherence to the commitments of the SESSION VOUCHERS implies the complete acceptance without reservations of these Specific Conditions.

PARTICIPATION IN THE PROMOTION: SESSION VOUCHERS entitle the contracting party of the promotion to benefit from the contracted discounts for physiotherapy sessions. SESSION VOUCHERS can be used by the person who purchased them, by members of their family, or by individuals living in the same household. The customer must be a natural person and a resident in Spain. The minimum age to contract SESSION VOUCHERS is 18 years. In the case of minors, written authorization from their parents or legal guardians is required. The customer’s participation in SESSION VOUCHERS will be carried out by making the payment on the platform for the voucher price, with the customer’s acceptance of these Specific Conditions. The contracting grants the customer the right to enjoy, subject to the therapist’s schedule and recommended times, the sessions with the purchased VOUCHER. Whenever the customer has vouchers to consume, this method will be used as payment when making the reservation. Changes to reservations or cancellations that have not been made with a notice of at least 24 hours in advance of the reserved time to be canceled or modified will not be accepted. Thus, if the customer cancels or modifies an appointment with less than 24 hours’ notice, the VOUCHER session will be considered as provided, with the customer losing the right to that session and the change of day. Cancellation or modification of the reservation is free, provided it is done before 24 hours of the reserved appointment. In no case will the customer be refunded for the unused VOUCHER session due to not canceling on time.

PRICES AND CONDITIONS OF THE VOUCHERS: The rates will be applied according to the prices or promotions that Fisio Qsana has at the time of the purchase of said VOUCHER. The acquisition of VOUCHERS by the customer does not, under any circumstances, entitle the customer to a refund of the price already paid by the customer in the event of renunciation, withdrawal, or expiration of the contracted voucher. Each session redeemed through the use of the VOUCHER will result in the total consumption of the session to which the VOUCHER entitles. Under no circumstances will the customer be entitled to any refund of the total or proportional part of the session price, sessions, or any other type of compensation if the customer decides to cancel the VOUCHER without enjoying all the contracted sessions.

WITHDRAWAL: In accordance with Law 3/2014, of March 27, amending the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, the customer may withdraw from the purchase of the VOUCHER within fourteen calendar days without the need to indicate the reasons. To do this, they can exercise their right of withdrawal by communicating it to Fisio Qsana in writing in a reliable way. The period to exercise the right of withdrawal begins after the signing of the purchase of the VOUCHER and the contracting conditions. Once the customer has voluntarily made effective or redeemed a single VOUCHER session, withdrawal is no longer possible due to the start of the service provision. The consequence of withdrawal is the obligation to refund the sums paid for the VOUCHER, and it must be fulfilled within 14 days from the date on which Fisio Qsana was informed of the customer’s exercise of the right of withdrawal.

EXPIRATION OF VOUCHERS: The contracted VOUCHERS are subject to the following expiration based on the number of sessions:

  • Vouchers for 5 and 10 sessions: expire after 12 months. If the sessions are not used within the established time in each acquisition, the unused sessions will be lost. Therefore, the customer expressly accepts that they cannot claim anything in this regard and will not be entitled to any compensation from Fisio Qsana.

FISIO QSANA’S RESERVED RIGHTS: Fisio Qsana reserves the right to modify these Specific Conditions and will inform the Holder through any means provided by themself (mail, email, update of the Specific Conditions on Fisio Qsana also reserves the right not to direct all holders to all offers, as well as the right to modify or suspend the promotion at any time without prejudice to the Rights acquired by the customer, in the event of contracting the VOUCHER. These Specific Conditions will apply to all SESSION VOUCHER promotions. Other promotions may alter in whole or in part the conditions regulated here when expressly indicated.

REVOCATION OF RIGHTS ASSOCIATED WITH THE PROMOTION: This promotion requires compliance and respect for its general conditions and fair behavior by the customer with Fisio Qsana. Consequently, Fisio Qsana reserves the possibility of suspending the application of the promotion and/or deactivating it definitively, as well as canceling the associated benefits in the event of abuse by the customer or inappropriate behavior. Fisio Qsana will carry out this suspension or deactivation of the VOUCHER without the customer being entitled to any compensation, in the following cases: fraud or attempted fraud, manipulation, falsification, theft and/or robbery, misappropriation, or inappropriate or contrary use in good faith, in abuse of law or fraud, and, in general, if the provisions indicated in these Specific Conditions are not respected.

APPLICABLE LAW AND JURISDICTION: For the resolution of all controversies or issues related to this website or the activities developed on it, Spanish law will apply, to which the parties expressly submit, being competent for the resolution of all conflicts related to its use, the Courts and Tribunals of the web controller. If any clause included in these general conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part of it that is null or ineffective, with these general conditions remaining in force for everything else and considering such provision totally or partially not included. We also remind you that you can access the European Union’s online dispute resolution platform by following this link: